Why do sales people give other sales people a bad name!

customer-service

I would like to bet that as you read this post you will find yourself saying, ‘yes’ a good few times!
Recently I was contacted by a sales executive who was polite, friendly, and personable. Everything you could really wish for from a good salesman, and he was a good salesman (except from when he repeated ‘’no worries’’ after everything I said, which was a bit annoying at the time, but I soon got past that).
Reaching the end of the conversation, I told him that I needed some time to evaluate everything, and that I would call him back soon with an answer. All I needed was his phone number.
The response was as you would expect, “No worries, I will call you Tuesday to catch up and move it forward then, if that’s okay with you?” That suited me fine. I made a note in my diary that he would be calling back on Tuesday to discuss it further.

The weekend came and went, as did…Monday… Tuesday…Wednesday… Thursday… Friday, and the weekend arrived once again!

I HATE THIS!

This really is a pet peeve of mine. Simply put, this salesperson didn’t do what he said he would, and call me back when he said he would. That’s all I wanted. What I needed to arrange was time critical and I needed to speak to him on the Tuesday.
Now, of course I understand that things change, and diaries slip, but I if I had done that to one of my potential clients here at Liberty Bishop, my boss would have launched his ruler (or worse) at me! (The downside of sitting in line of sight of him!)

Why is it sales people give other sales people a bad name? Any ideas?

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Posted by James Barron on August 15th, 2013

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